Privacy Notice

Last updated: August 2026

RUANO is operated by Scientialex Ltd, which is responsible for the personal information processed through this website and our services.

For privacy enquiries: info@ruano.co.uk

What We Collect

We may collect your:

• name and contact details;

• enquiries and booking information;

• billing and delivery details;

• order and transaction records; and

• email address if you subscribe to RUANO updates.

We do not collect health information through this website. Nutrition clients may provide health and lifestyle information separately through the secure system used for consultations.

Why We Use It

We use your information to:

• respond to enquiries and arrange bookings;

• provide requested services;

• process and deliver orders;

• maintain necessary business and accounting records; and

• send articles, reviews and updates if you have subscribed.

We process information where necessary to provide a service or fulfil a contract, meet legal obligations, pursue legitimate business interests, or where you have given consent.

We do not sell your personal information.

Service Providers

We use selected providers for services such as website hosting, email, appointment booking, e-commerce and payment processing.

We share only the information necessary for those services and expect appropriate data protection and security measures to be in place.

How Long We Keep It

We generally keep:

• enquiries and booking information for up to 2 years;

• subscriber details until you unsubscribe; and

• order and financial records for up to 6 years, or longer where legally required.

Client records may be retained for longer where required for professional, insurance or legal purposes.

Your Rights

Depending on the circumstances, you may ask us to access, correct, delete, restrict or provide a copy of your personal information, or object to its use.

Where processing relies on your consent, you may withdraw it at any time. You can also unsubscribe from RUANO marketing at any time.

Contact info@ruano.co.uk.

You may also complain to the Information Commissioner’s Office (ICO) if you believe your information has been handled incorrectly.

Cookies

We use cookies necessary for the website to function. Non-essential cookies or tracking technologies, where used, are subject to the appropriate consent.

See our Cookie Policy for details.

Updates

We may update this notice when our services or legal obligations change. The current version will be published here.