Privacy Notice
Last updated: September 2026
RUANO is operated by Scientialex Ltd, which is responsible for the personal information processed through this website and our services.
For privacy enquiries, contact info@ruano.co.uk.
Information We Collect
We may collect:
your name and contact details;
enquiries and booking information;
billing, delivery and transaction details;
your email address if you subscribe to updates; and
basic technical information generated when you use the website.
We do not collect health information through this website. Nutrition clients may provide health and lifestyle information separately through the secure system used for consultations.
How We Use It
We use your information to:
respond to enquiries and arrange bookings;
provide services and process orders;
maintain business and accounting records; and
send updates where you have subscribed.
We process information to fulfil a contract, meet legal obligations, pursue legitimate business interests or where you have given consent.
We do not sell your personal information.
Service Providers
We use selected providers for website hosting, email, bookings, e-commerce and payments. We share only the information necessary and require appropriate data-protection and security measures.
Where information is processed outside the UK, we require appropriate safeguards.
How Long We Keep It
We generally retain:
enquiries and booking information for up to two years;
subscriber details until you unsubscribe; and
order and financial records for up to six years.
Client records may be retained longer where required for professional, insurance or legal purposes.
Your Rights
Depending on the circumstances, you may ask us to access, correct, delete, restrict or provide a copy of your information, or object to its use.
You may withdraw consent or unsubscribe from updates at any time. You may also complain to the Information Commissioner’s Office if you believe your information has been handled incorrectly.
Cookies
We use essential cookies and, with your consent, may use optional cookies. See our Cookie Policy for details.
Updates
We may update this notice when our services or legal obligations change. The current version will be published here.
