Refund and Returns Policy

Last updated: 2 September 2026

Consumers may cancel an order for goods within 14 days of receiving it and then have a further 14 days to return it.

Goods must be returned securely. You are responsible for return costs unless the goods are faulty, damaged or incorrect. Contact us for return instructions.

The right to cancel does not apply to personalised products, goods that spoil rapidly or sealed goods that cannot be returned for health or hygiene reasons once opened.

Eligible refunds, including the standard delivery charge, will be issued within 14 days of receiving the goods or evidence that they were returned.

Consultations may be cancelled or rescheduled at least 48 hours before the appointment. Later cancellations and non-attendance are non-refundable, subject to your statutory rights.

Cancellation rights for services and digital content may end once the service is completed or digital access begins.

Nothing in this policy affects your statutory rights.